Incident Management plays a critical part in the success or failure of an Organization. Automating the Incident Management workflow allows you to take a proactive approach, thereby mitigating risks immediately, reducing the time and cost of returning operations to normal, prompting quicker resolutions, pinpointing root causes, and control communication protocols.

Automating the process as much as possible can:

  • Shorten response time and cycles
  • Ensure resources are properly used and involved
  • Reduce human error
  • Allow the response team to focus on the task at hand
  • Provide an audit trail of all response activities
  • Improve communication
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