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Explore role-based learning paths, skill badges and certifications. Invest in your learning through Innovators Plus and discover more about team training opportunities.

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Administrative Personnel

Administrative personnel play a pivotal role in ensuring the smooth operation of the behavioral healthcare organization’s administrative functions. They oversee tasks such as scheduling appointments, managing records, and handling billing and insurance claims. Additionally, they serve as the frontline point of contact for patients and external stakeholders, coordinating communication between staff members and ensuring that administrative processes run efficiently.

Training Requirements:

Behavioral Health Technician

Behavioral health technicians provide crucial direct care and support to patients under the supervision of licensed clinicians.

Their responsibilities include implementing behavioral interventions, assisting with activities of daily living, and monitoring patient behavior. They play a vital role in the treatment team by reporting observations to clinicians and contributing to the overall care plan.

Training Requirements:

Case Management

Case management personnel are essential in coordinating patient care within the behavioral healthcare organization. They assess patient needs, develop care plans, and ensure that patients receive the necessary services and support. By liaising with various healthcare providers and community resources, they help facilitate access to medical, social, and psychological services, ensuring a holistic approach to patient care. Additionally, they monitor patient progress and adjust care plans as needed to achieve optimal outcomes.

Training Requirements:

Clinical Director

The Clinical Director plays a critical role in overseeing the clinical operations of the behavioral healthcare organization. They are responsible for ensuring that clinical services are delivered effectively and in accordance with the highest standards of care. This includes supervising clinical staff, developing treatment protocols, and implementing quality improvement initiatives. The Clinical Director also collaborates with other departments to integrate services and enhance patient care, while staying abreast of industry developments and regulatory requirements.

Training Requirements:

Clinical Staff

Clinical staff members are integral to providing direct patient care in the behavioral healthcare organization. They include a variety of professionals such as psychologists, psychiatrists, therapists, and nurses. These practitioners conduct assessments, deliver therapy, and develop and implement treatment plans tailored to individual patient needs. Their work is pivotal in helping patients manage and overcome mental health challenges, promoting recovery, and improving overall well-being. Clinical staff also collaborate with other healthcare providers to ensure comprehensive care.

Training Requirements:

Human Resources

Human resources personnel are vital in managing the workforce of the behavioral healthcare organization. They handle recruitment, hiring, and onboarding of new staff, ensuring that the organization attracts and retains qualified professionals. HR personnel also oversee employee benefits, training and development, performance management, and compliance with employment laws and regulations. By fostering a positive work environment and supporting staff needs, they contribute to the overall effectiveness and stability of the organization.

Training Requirements:

Medical Director

The Medical Director is a key leader within the behavioral healthcare organization, responsible for the medical oversight of patient care. They provide clinical leadership and direction, ensuring that medical services are delivered safely and effectively. This role includes supervising medical staff, developing clinical policies and procedures, and maintaining compliance with medical standards and regulations. The Medical Director also collaborates with other departments to enhance service integration and improve patient outcomes, while staying informed about advancements in medical practice and healthcare technology.

Training Requirements:

Medical Staff

Medical staff members, including psychiatrists, physicians, and nurse practitioners, provide medical assessment, diagnosis, and treatment for patients with behavioral health disorders. They prescribe medications, monitor patients’ physical health, and collaborate with other members of the treatment team.

Training Requirements

Nursing Staff

Nursing staff members play a crucial role in providing comprehensive care to patients in a behavioral healthcare setting. They assess patients’ physical and mental health, administer medications, and monitor vital signs. Nurses also educate patients about their conditions and support them throughout the treatment process.

Training Requirements


Which Certification is right for you?

NAADAC Logo Current Blue


Represents the professional interests of more than 100,000 addiction counselors, educators and other addiction-focused health care professionals in the United States, Canada and abroad.

NBCC Logo Current Blue


The National Board for Certified Counselors (NBCC) operates as a nonprofit, autonomous certification body with two main objectives: to develop and oversee a nationwide certification framework and to recognize counselors who have actively pursued and achieved board certification voluntarily.

Training for teams

Live training schedule

Check out our live training schedule to enroll your team in interactive learning sessions tailored to your organization’s needs.

Hatch 101

MONDAY: Hatch 101 is a Monday training covering getting started, FAQs, assistance, account management, bug reporting, dashboard navigation, form management, incident reporting, and surveys.

Clinical and Medical Training

TUESDAY: Clinical and Medical Training covers chart auditing, treatment team meetings, clinical services evaluations, state audit tools, medication management, and medical equipment management.

Operations and EOC Training

WEDNESDAY: Operations and EOC Training covers fire extinguisher inspections, fire equipment testing, facility walkthroughs, hazard vulnerability assessments, emergency drills, utility system maintenance, ligature risk assessments, and annual evaluations of care environments and safety requirements.

Human Resources Training

THURSDAY: Human Resources Training covers staff onboarding, user compliance reports, pre-hire documentation, and competency assessments.

Reporting Functionality

FRIDAY: Reporting Functionality Training covers the training center, spreadsheets, form view charts, and reports.

Human Resources

Hatch Compliance provides all the necessary tools for your Human Resources requirements.

Role based learning management system that meets all accrediting body standards. All training and quizzes are automatically assigned to the user, depending on their role in the organization

Includes pre- made competency assessments to meet all accrediting body standards.

Includes all pre- made forms to meet all accrediting body standards.